To return unused goods to EC POWER A/S, the following conditions must be met:
- Only items purchased directly from EC POWER A/S may be returned, and this must be pre-approved by EC POWER A/S.
- A return identification number (issued by partsecp@ecpower.dk) must be obtained before returning goods and clearly marked on the package. A copy of the relevant invoice should also be included.
- The return address is:
EC POWER A/S
Returns
Samsøvej 25
DK-8382 Hinnerup
- All returns are made at the customer's expense.
- EC POWER A/S accepts returns within 60 days from the invoice date. Items cannot be returned after this period.
- Upon return, the purchase price minus any discounts and applicable restocking fees will be credited to the customer account.
Restocking fees:
- Unopened parts in original packaging: €30 per part
- Opened or damaged packaging: €100 per part
- Boards: €200 per part
If items are returned without prior agreement, beyond the return period, or are found damaged, they may be collected from EC POWER A/S (Samsøvej 25, DK-8382 Hinnerup) within 14 days, subject to a handling fee.
Handling fees:
- Late returns or no prior agreement: €30 per part
- Damaged items upon receipt: €100 per part
Please note, liquids such as engine oil, coolant, and maintenance kits are non-returnable and will not be accepted.